FAQ

Another car is blocking the charging station. Where can I report this?

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This article explains how to report a car blocking a charging station and who is responsible for ensuring the accessibility of charging points.

What You Need:

  1. Access to the Virta contact form
  2. Contact information for the charging station owner (optional)

 

1. Understanding Charging Point Etiquette

  • Charging points usage: Recharging points are designated for rechargeable vehicles and their charging.
  • Common issues: Sometimes internal combustion cars park at charging stations due to misunderstanding or negligence.
  • Responsibility: The owner of the charging station is responsible for its accessibility and the supervision of parking.

2. Reporting a Blocked Charging Station

  • Contact Virta: Use the contact form to report the issue to Virta.
  • Forwarding the message: Virta will forward your message to the owner of the charging station for resolution.

3. Contacting the Charging Station Owner

  • Direct contact: You can also directly contact the owner of the charging station to ask them to rectify the situation.
  • Responsibility: The owner is responsible for ensuring the charging station is accessible.

Always ensure to report any issues with charging station accessibility to help maintain proper usage and availability for all users.

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