FAQ

Instant Payment

Updated:
Read time:
Difficulty level:

Virta-Still_Life-Hires_0680-edit-2.png

 

1. What is the Payment Method for Registered EV Drivers? How does it work?

Instant Payment is the payment method for registered EV drivers. With Instant Payment, you pay for each charging session immediately after it ends. The corresponding receipt is generated as soon as possible. This ensures a straightforward experience, allowing you to stay in control of your charging expenses.

 

2. Why is Instant Payment a great option?

  • Faster Payments: Payments are processed promptly after each session.
  • Convenience: Enjoy a pay-as-you-go model that provides flexibility and ease.
  • No Surprise Bills: Avoid the stress of receiving large accumulated invoices.

3. What happens if there’s an issue with payment?
Please follow the instructions in the app for troubleshooting. If the issue persists, please contact our support team.

4. What happens if payment fails?
If a payment fails, please double-check that your payment details are correct and that online payments are enabled for your card. Alternatively, you can try using a different payment method. Once the issue is resolved, you’ll be able to continue charging without any interruptions.

5. Which payment cards are supported for Instant Payment?

Most standard payment cards are accepted; however, certain card types may not be supported. Prepaid and virtual cards are not accepted.

6. Can I opt out of Instant Payment?
No, Instant Payment is the default and only billing option available for EV drivers.

7. I have an old account. Can I switch from the monthly "Postpaid- by-card" account to Instant Payment?

Currently, Instant Payment is only available for new registrations. If you joined the Virta network before 2025 and are using a different payment method, you will be invited to transition to Instant Payment in 2025. Stay tuned for further updates.


8. Will authorisation holds be applied to Instant Payment?
Currently, no authorisation holds are required for Instant Payment transactions.

Enjoy a seamless, convenient, and transparent charging experience with Instant Payment!
Virta Team

Was this article helpful?