This article outlines the steps to troubleshoot issues when you are unable to start a charging session at Virta charging stations. Follow these steps to resolve common problems and get back on the road.

Troubleshooting Steps

Check Cable Connection

• Ensure the cable is properly connected to both the charging station and your vehicle.
• Sometimes re-plugging the cable can solve the issue.

Authenticate with RFID

• If using an RFID card or keyring, try authenticating at the charging station again.
• Hold your RFID tag close to the reader and wait for confirmation.

Restart the Mobile App

• If using the mobile app, close and restart the app.
• Attempt to start the charging event again.

Check Account Balance and Payment Information

• Ensure your account balance is sufficient and your payment card information is up to date.
• If your prepaid account balance is below €10, you must have a valid payment card attached. Starting a charging event will trigger an automated top-up from your card.

Verify Access Permissions

• Some chargers are private and require permission from the charge point owner.
• If you believe you should have access, contact the charger owner.

Check Station Power and Report Faults

• If the station does not seem to have power or appears faulty, report the issue following the guidance in this article.

Contacting Support

If the above steps do not resolve the issue, call the Virta 24/7 incident hotline for assistance:

• Finland: 0800 02200
• Sweden: 010 5517900
• Germany: 03 0330835155
• UK: 020 81062497
• France: 0186472690

Always ensure your payment details are updated and your account balance is sufficient before starting a charging session. Contact support immediately if you encounter a persistent issue that prevents charging.