FAQ

What does it mean that the 1€ minimum fee is gone?

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This article outlines the implications of removing the 1€ minimum fee from our Prepaid model. It explains the benefits of this change and how it enhances your charging experience.

What You Need:

  1. Your current Prepaid account information

 

1. Overview of the 1€ Minimum Fee Removal

As a part of our continuous commitment to improve our service based on our valued customer feedback, we are proud to announce that we are removing the monthly 1€ minimum fee in our Prepaid model.

2. Benefits of the Change

Removing the 1€ minimum fee brings several benefits to you as a customer.

Benefits:

  • Cost Savings: You will no longer be charged a minimum fee, allowing you to save more money each month.
  • Better Value: Every euro you spend will go directly towards your usage, ensuring you get the most out of your prepaid plan.
  • Enhanced Experience: This change is part of our ongoing effort to enhance your overall charging experience.

3. Impact on Your Charging Experience

The removal of the 1€ minimum fee is designed to make your charging experience smoother and more cost-effective.

Steps:

  • Monitor Your Balance: Keep an eye on your balance to ensure you are only charged for your actual usage.
  • Enjoy Savings: Take advantage of the cost savings from not having to pay the minimum fee.
  • Provide Feedback: Continue to share your feedback with us to help us improve our services.

Important: The removal of the 1€ minimum fee applies automatically to all current and new Prepaid accounts. There is no need for any action on your part.
Reminder: We always listen to your feedback and aim to provide a service that meets your expectations.

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