This article outlines the steps to reset your password using the Virta mobile application or the customer portal.
What You Need:
- Access to the Virta mobile application or a browser
- Email address associated with your Virta account
- Alternative browser (not Internet Explorer)
1. Resetting Your Password via Mobile App
- Open the app: Launch the Virta mobile application.
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Request a password reset:
- Navigate to the login screen.
- Tap on the "Forgot Password" option.
- Enter your email address.
- Instructions sent: You will receive an email with instructions on how to reset your password.
2. Resetting Your Password via Browser
- Access the customer portal: Open your browser and go to the Virta customer portal, accessible HERE.
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Request a password reset:
- Click on the "Forgot Password" option.
- Enter your email address.
- Instructions sent: You will receive an email with instructions on how to reset your password.
3. Troubleshooting Password Reset Issues
- Check spam folder: If the email does not arrive within a few minutes, check your spam or junk folder.
- Unsupported browser: Note that Internet Explorer is not supported and may cause issues. Use an alternative browser.
- Contact support: If you encounter problems with the password reset, please contact our customer support.
Make sure to use a supported browser other than Internet Explorer to avoid issues during the password reset process.