This article outlines the steps to take if you are unable to stop charging your vehicle. Follow these instructions to troubleshoot the issue and contact support if necessary.
What You Need:
- RFID card
- Mobile app for charging
- Access to the incident hotline numbers
Try Stopping with RFID or App
Attempt to Stop Charging with RFID:
- Swipe your RFID card at the charger to stop the charging session.
- Try swiping multiple times if the initial attempt does not work.
Attempt to Stop Charging with the App:
- Open the mobile app used for managing your charging sessions.
- Locate the current charging session and select the option to stop it.
- Try a few times to ensure the app connects with the charging platform.
Contact Incident Hotline
If you cannot stop the charging using the RFID card or the app, please call our incident hotline for remote assistance:
- Finland: +358 800 022 00
- France: +33 8051 02777
- Germany: +49 30 330 835 155
- Sweden: +46 10-551 79 00
- United Kingdom: +44 2081 062497 (Toll-free: +44 800 048 8544)
If the charging does not stop despite several attempts, contact our incident hotline immediately.