This article outlines the steps to take if you are unable to stop charging your vehicle. Follow these instructions to troubleshoot the issue and contact support if necessary.
What You Need:
- RFID card
- Mobile app for charging
- Access to the incident hotline numbers
Try Stopping with RFID or App
Attempt to Stop Charging with RFID:
- Swipe your RFID card at the charger to stop the charging session.
- Try swiping multiple times if the initial attempt does not work.
Attempt to Stop Charging with the App:
- Open the mobile app used for managing your charging sessions.
- Locate the current charging session and select the option to stop it.
- Try a few times to ensure the app connects with the charging platform.
Contact Incident Hotline
If you cannot stop the charging using the RFID card or the app, please call our incident hotline for remote assistance:
- Finland: 0800 02200
- Sweden: 010 5517900
- Germany: 03 0330835155
- UK: 020 81062497
- France: 0186472690
If the charging does not stop despite several attempts, contact our incident hotline immediately.