This article outlines the steps to report a malfunctioning or broken charging station to Virta support.
What You Need:
- Charging point identification number
- Charging point's address
- A description of the problem
Identifying a Broken Charging Station
Check for Malfunctions:
- If you notice that the charging station you are trying to use is not functioning correctly, it may be broken or malfunctioning.
- Common issues include the charger not starting, display errors, or physical damage to the unit.
Reporting the Issue
Gather Necessary Information:
- Charging point identification number: Locate this number on the charging station or in the Virta app.
- Charging point's address: Note the exact address of the charging station.
- Description of the problem: Provide a clear and detailed description of the issue you are experiencing.
Contact Virta Support:
- Reach out to Virta support with the gathered information via the contact form.
- Include the charging point identification number, address, and description of the problem in your message.
Providing detailed and accurate information will help Virta support address the issue more efficiently.